Schemata

Our Confidentiality and Privacy Policy

Privacy and Confidentiality Policy for Schemata, LLC Life and Crisis Coaching Services

At Schemata, LLC, we are committed to protecting the privacy and confidentiality of all our clients. This policy outlines how we collect, use, and protect personal information in connection with our life and crisis coaching services.

1. Collection of Personal Information

We collect personal information that is necessary for providing effective life and crisis coaching services. This information may include, but is not limited to, your name, contact details, relevant medical or psychological history, and any other information shared during coaching sessions that is pertinent to your well-being and service delivery. Clients are assigned a unique identifier which protects the use of their name and personal information shared during the coaching session. Throughout the sessions this identifier is used to schedule sessions, follow-up appointments, and assess resources, materials, and tools used in the coaching process.

2. Use of Personal Information

All personal information collected is used solely for the purpose of delivering personalized coaching services. This includes assessing your needs, creating coaching plans, providing appropriate support, and enhancing the quality of services. We do not use your information for marketing purposes without your explicit consent.

3. Confidentiality of Coaching Sessions

All coaching sessions are strictly confidential. Information shared during sessions will not be disclosed to third parties without your prior written consent, except in the following circumstances:

   - When required by law, including but not limited to situations involving court orders or subpoenas.

   - If there is a credible threat of harm to yourself or others, where disclosure is necessary to prevent injury or protect life.

   - When a child, dependent adult, or elder is believed to be at risk of abuse or neglect, in accordance with mandated reporting laws.

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4. Data Protection and Storage

Schemata, LLC ensures that all personal information is securely stored and protected. We use industry-standard security measures to prevent unauthorized access, disclosure, or loss of data. This includes secure storage solutions, encrypted communications, and regular data protection assessments.

5. Access and Updates to Personal Information

Clients have the right to access their personal information and request corrections if necessary. To review or update your personal details, please contact [contact email]. We will process requests in a timely and secure manner.

6. Communication and Electronic Correspondence

Any electronic communication, including emails and virtual coaching sessions, will be conducted through secure and encrypted channels when available. However, while we strive to use secure technology, clients should be aware that electronic communication may have inherent security risks. Clients consent to such communication methods upon engaging in coaching services.

7. Third-Party Service Providers

Schemata, LLC may use third-party service providers (e.g., scheduling software or payment processing services) to facilitate service delivery. These providers are required to maintain the confidentiality and security of your personal information and are bound by agreements to comply with applicable data protection regulations.

8. Privacy in Group Coaching Sessions

For group coaching sessions or webinars, confidentiality is expected and respected among all participants. While Schemata, LLC takes steps to ensure a secure environment, each participant is responsible for maintaining the confidentiality of the information shared by others during these sessions.

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9. Client Rights

Clients have the right to:

   - Be informed about the data we collect and how it is used.

   - Request access to their personal information.

   - Request corrections to inaccurate personal information.

   - Withdraw consent for data use at any time, which may affect the ability to continue receiving services.

10. Changes to the Policy

Schemata, LLC reserves the right to modify this privacy and confidentiality policy as needed. Clients will be informed of significant changes through email or a notice on our website. Continued use of our services after any changes indicates acceptance of the updated policy.

11. Contact Information

For questions or concerns about this privacy and confidentiality policy or your personal information, please contact us at:

- Email: info@schemata4u.com

- Phone: 314-380-5797

Effective November 4, 2024

Please note that Schemata LLC, does not retain any information used after the client coaching relationship has been terminated. We are dedicated to upholding the trust and privacy of its clients, ensuring that all interactions are conducted with the highest level of integrity and confidentiality.